Returns and exchanges
White* has a 5-day return policy: any unwanted items must be shipped/postmarked within 5 days of receipt. When using our free return service, you will be refunded in the event of theft or loss during delivery to our warehouse. White* will issue a full refund including the original shipping cost; except when Express shipping has been used.
To return or exchange items, you must request a return authorization by
Contacting us at firstname.lastname@example.org
Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges shipped to you free of charge. Should you be interested in a different style, please return your item/s to us and simply purchase the new piece separately at whitetofficial.it
Receiving a refund
Your refund will be credited to your original form of payment. If the complete order is returned a refund will include White* shipping costs.
Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
Items must be returned to us in perfect condition: make sure all products are exactly as you received them, with tag and seal still attached.
We prefer that items are returned through White* return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse.
Please send the package to:
SALE RETURNS :
Please note that we will not make refund of items purchased during seasonal sale or special promotions . In these cases , we will only ensure exchange with other items available on our website .
Piazza Aldo Moro 3